Congratulations on enrolling in the AutocheX Shop CSI Program!

The AutocheX team would like to take this opportunity to welcome you to the AutocheX Shop CSI program and give you an overview of the services that you will be receiving. The Shop CSI program is designed for collision repair shops that wish to measure customer satisfaction independent of insurance carrier-sponsored programs.

Your AutocheX CSI service will include:

• Real-time alerts (via E-mail) to notify you when a customer expresses concern with the service received at your facility.
• Real-time Internet reporting with online access to all of your satisfaction surveys and reports.
• Online Training Certification Course to learn how to make the most out of the reporting features of the AutocheX website.

Important Program Documents (click on the link to Open/Save):

• Training Course Flyer (how to register for the online training program)*
• AutoXtractor Setup Guides (instructions for submitting your sample data)
  • AutoXtractor Quick Start Guide*
  • AutoXtractor Complete Setup Guide*
• Survey Questionnaire (the questions we will ask from your customers)
• Autoview User Guide (how to access your reports and survey results online)*

* The documents above may also be accessed from the Mitchell International Web site.

We look forward to providing you with timely, accurate and actionable customer feedback data and will strive to ensure you are completely satisfied with the AutocheX service. If you have any questions, comments, or concerns, please contact AutocheX Customer Support or call 800-922-5129.

Your AutocheX Service Team