Customer Satisfaction Indexing (CSI)

Easy-to-read, graphical presentation of CSI data

AutocheX provides easy access to a wealth of customer survey data and analysis reports. Below are samples and descriptions of a few of the reports used by insurers and collision repair facilities.

Executive Summary
Report (Shop)
A single page summary of
the user's CSI

Executive Summary
Report (Insurer)
A single page summary of
the month's CSI results

State Summary
State-by-state comparison of responses to key questions

CSI by Customer
Individual customer responses
to key questions

	Instantly see how the shop is performing on key drivers of satisfaction, and how it compares with its peers in the region, state, and nation
	Most frequent customer comments
	Twelve month trend measures month-to-month performance and shows if the shop is consistent in its service