When it comes to customer satisfaction, the bottom line is how quickly you can identify and resolve issues. AutocheX does more than measure satisfaction; we help clients convert CSI data into action. Our dynamic Web-based reports and real-time Customer Alerts allow clients to act quickly to solve problems, save customer relationships, and build loyalty.
| Why CSI? |
Why AutocheX? |
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Increase communication with customers so you can understand and exceed their expectations |
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The most respected and credible source for CSI in the collision industry
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Satisfied customers lead to increased referrals, retention, and business growth |
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Preferred by more insurance carriers than any other CSI company in the industry |
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Happy customers are the most profitable and will stay with you for repeat service |
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Accurate and consistent satisfaction information collected by professional phone agents |
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A visible CSI program demonstrates your commitment to customer service |
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Unbiased data — your customers will tell us things about your service they may not tell you |
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Documented customer satisfaction enhances insurance-shop relationships |
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Over 15 years experience — we pioneered CSI in the automotive claims industry |
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Motivate employees to do their very best by measuring performance through CSI scores |
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Analytical consulting services available to help you identify opportunities for improvement |
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Evaluate your customer service processes to achieve your performance goals |
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Uniquely positioned to combine CSI and extensive claims process data through Mitchell’s broad array of workflow solutions |
