About AutocheX

AutocheX provides the critical link to building customer satisfaction and loyalty.

When it comes to customer satisfaction, the bottom line is how quickly you can identify and resolve issues. AutocheX does more than measure satisfaction; we help clients convert CSI data into action. Our dynamic Web-based reports and real-time Customer Alerts allow clients to act quickly to solve problems, save customer relationships, and build loyalty.

Why CSI?

  

Why AutocheX?
  • Increased communication with your customers help you understand—and exceed—their expectations.
  • Satisfied customers lead to increased referrals, retention, and business growth.
  • Happy customers are the most profitable customers and will stay with you for repeat service.
  • A visible CSI program demonstrates your commitment to customer service.
  • Documented customer satisfaction enhances insurance-shop relationships.
  • Motivate employees to do their very best by measuring performance through CSI scores.
  • You will be able to evaluate your customer service processes to achieve your performance goals.
  
  • AutocheX is the most respected and credible source for CSI in the collision industry.
  • AutocheX is preferred by more insurance carriers than any other CSI company in the industry.
  • AutocheX provides accurate and consistent satisfaction information collected by professional phone agents.
  • You'll get unbiased data — your customers will tell us things about your service they may not tell you.
  • AutocheX  has over 15 years experience — we pioneered CSI in the automotive claims industry.
  • AutocheX's analytical consulting services will be available to help you identify opportunities for improvement.
  • AutocheX is uniquely positioned to combine CSI and extensive claims process data through Mitchell’s broad array of workflow solutions.

Our services include:

  • Convenient, Web-based daily reports and monthly summaries—available 24/7 real-time!
  • Customer Alerts that notify you of poor survey results within 24 business hours of the interview so you can respond to problems quickly, which helps you retain customers.